RÉSUMÉ

James G McGrath
 

312 Snead Dr

Clayton, NC 27527

 

E-mail: jim@mcgrathfamily.org

Phone: 262-235-0310

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Results-oriented, hands-on professional with success in Information Technology. Experience in networking, systems analysis and systems engineering. Major strengths include planning, troubleshooting, strong leadership, team player, respect for compliance, excellent communication skills.

Tactical Skills and Certifications:

·         Windows, Linux OS clients

·         Linux Server

·         AIX

·         OS/400 (I5/OS)

·         Windows Server 2016
·         Active Directory

·         Troubleshooting

·         Computer Aided Instruction

·         CCNA Routing & Switching
·         Network Infrastructure
·         CompTIA A+

·         Microsoft Certified Professional

·         IS-00700.a National Incident Management System (NIMS) An Introduction

·         IS-00100.b Introduction to Incident Command System ICS-100

·         IS-00200.b ICS for Single Resources and Initial Action Incident, ICS-200

 

Professional Skills:

  Technical

·         Designed and implemented the TCP/IP network infrastructure for a Wireless Internet Service

          Provider utilizing Cisco equipment

·         Designed and implemented the first TCP/IP production network in the IBM Delaware Valley

          trading area linking multiple sites with multiple demonstration machines

·         Developed procedures to convert customers’ data from ASCII to EBCDIC utilizing DITTO under

          VSE resulting in happy customers, on time installs and a revenue stream for IBM’s local branch

·         Participated in pre-announce defect reviews, ensuring higher quality products and fewer service

          calls

·         Administer the 44.74.0.0/16 address space for ampr.org


  Organization

·         Consulted, planned, budgeted for, and deployed IT assets for an 851-bed hospital system

·         Managed multiple resources for a company in startup mode: telecom, construction contractors,

          marketing

·         Developed and delivered multiple train-the-trainer (T3) events for multiple worldwide help centers

·         Drove marketing requirements during the development cycle as an integral member of a cross- 

          functional Product Development Team

 

  Leadership

·         Managed day-to-day operations for a 10-person team in a call center

·         Responsible for the readiness of worldwide IBM Help Centers and Training and Service

          organizations to support new products at announce

·         Engage and coordinate secondary and tertiary resources as necessary


Career Experience:                             
                         

   2019-2019                   Client Engineer                          Dynamic Quest, Greensboro, NC
   2019-2019                   Client/Server Engineer               BB&T, Raleigh, NC
   2016-2018                  
Nurse Technician                       WakeMed Health & Hospitals, Raleigh, NC

   2014-2019                   Principal                                     Galway-Mayo Consulting, Clayton, NC

   2007-2014                   Systems/Project Analyst             WakeMed Health & Hospitals, Raleigh, NC

   2003-2007                   Support Technician                    WakeMed Health & Hospitals, Raleigh, NC

   2002-2003                   VP-Operations                            QRO Wireless, Clayton, NC

   2000-2002                   Product Manager                        IBM Corp, RTP, NC

   1998-2000                   Product Service Planner             IBM Corp, RTP, NC 

   1994-1998                   Team/Education Leader             IBM Corp, RTP, NC

   1992-1994                   Systems Engineer                       IBM Corp, Mt. Laurel, NJ

Education:

Johnston Community College, Smithfield, NC
 

Associate in Applied Science in Information Technology

GPA: 3.84        May 2018     

     National Technical Honor Society

 

Associate in Arts in Pre-Liberal Arts

GPA: 3.82        May 2015

     Phi Theta Kappa Honor Society                           

Operating Systems

Windows 7 - 10

Windows Server 2016

OS/400
AIX

Linux

Cisco IOS

Apple iOS
Android

Hardware

Various Cisco Switches & Routers

Various PCs & Servers, Printers

IBM POWER Systems
     iSeries (AS/400)

     pSeries (RISC System/6000)

Various 802.11 alphabet devices
 

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